Shipping policy

Orders placed at FlightOutfitters.com ship directly from the fulfillment center in Cincinnati, Ohio, utilizing USPS, UPS, and FedEx carriers.

Standard Domestic Shipping Rates

  • U.S. Orders ($99.95 & Over): Free Standard Ground Shipping.

  • U.S. Orders (Under $79.95): Flat-rate or carrier-calculated ground shipping based on weight and destination at checkout.

Processing & Fulfillment

  • Standard In-Stock Orders: Orders placed Monday through Friday before 12:00 PM EST process and ship within 1–2 business days. Orders placed after 12:00 PM EST, on weekends, or during official holidays process the following business day.

  • Custom Embroidery & Personalization: Orders featuring custom tail-number, name, or initials embroidery require an additional 5 business days of processing before shipment.

  • Order Tracking: A shipping confirmation email containing carrier tracking details is sent immediately once the package leaves the facility.

Delivery Estimates

  • Standard Ground: 3–5 business days within the contiguous United States after shipment.

  • Expedited Shipping: UPS 2nd Day Air and Next Day Air options are calculated at checkout. 

International Shipping

  • Canada: Shipped via UPS or USPS International; transit times typically range from 7–10 business days.

  • Customs, Duties, & Taxes: International packages may be subject to import duties, taxes, and brokerage fees imposed by the destination country. These charges are the sole responsibility of the customer.

Order Modifications & Package Issues

  • Order Changes: Address modifications or cancellations must be requested within 1 hour of purchase by emailing sales@flightoutfitters.com. Adjustments cannot be made once an order enters fulfillment.

  • Damaged or Missing Packages: Report damaged goods or non-delivery within 48 hours of the carrier-marked delivery date to initiate a trace or replacement request.